OTOBO is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. https://otobo.io/
C-Rank Grade: S (Elite) - 72/100
External PR Merge Rate: 65%
Response Time: 1h
First Timer Success: 86%
RotherOSS/otobo has a recorded first-timer success rate of 85.7%. Repositories ranked S typically provide actionable feedback during code reviews and actively nurture new community contributors.
Maintainers in RotherOSS/otobo respond to incoming external pull requests in approximately 1.2 hours on average. Keeping PRs focused on single tasks and ensuring tests pass helps maintainers review faster.
The C-Rank™ system evaluates GitHub projects on a 0–100 scale using real data: PR merge rates, review turnaround time, active maintainer presence, and first-time contributor success. A score of 71.9 places RotherOSS/otobo in the S tier.
The external contributor pull request merge rate for RotherOSS/otobo is 65.2%, based on public PR activity from non-core contributors.
RotherOSS/otobo currently has 1 active issue(s) tagged with beginner-friendly labels like "good first issue", "beginner", or "up-for-grabs".
Strict review standards in RotherOSS/otobo. Ensure PR scope matches issue requirements closely before requesting review.
Discussions in RotherOSS/otobo focus heavily on practical implementation feedback, code formatting standards, and issue reproduction details.
Unlinked PRs without issue context and changes that fail automated test suites face the highest review friction.
Average Response Latency
Tracks hours until a maintainer leaves a review, comment, or PR response.
External Acceptance Rate
Percentage of community pull requests successfully merged into main.
First PR Conversion
Rate at which developers submitting their first repository PR succeed.
Show contributors that your repository actively reviews and merges external pull requests.
[](https://getmerged.abhishekco.de/RotherOSS/otobo?utm_source=github&utm_medium=badge)
Historical health & responsiveness evolution
External PR acceptance
First PR success rate
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90% receive response in
Maintainer review activity heatmap & prime window prediction
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Detected: UTC
Maintainers are most responsive around 12:00 UTC (12:00 UTC in your timezone). Recommended submission window is Tuesday - Thursday from 09:00 to 13:00 UTC (09:00 - 13:00 UTC local).
Maintainer Strategy: Maintainer Sweet Spot: PRs under 150 lines merge in ~4 hours (82% approval). Large PRs (>500 lines) take ~6 hours (29% approval). Keep your diff compact for rapid review.
Upon initial installation a sample ticket is created. The ticket number is 2015071510123456 . The date 2015-07-15 is AFAIK not special in OTOBO history. Let's change it to 2020-07-13, the release date of OTOBO 10.0.1. See otobo/CHANGES.md Line 853 in 6420a48 # OTOBO 10.0.1 2020-07-13 See also RotherOSS/otobo_alpha@f9dca01
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When evaluating whether to contribute to RotherOSS/otobo, response velocity and maintainer engagement are crucial. GetMerged continuously tracks pull request trajectories, first-comment latency, and code review rounds to help developers avoid submitting pull requests to backlogged repositories.
Currently, maintainers of RotherOSS/otobo acknowledge new external contributions in approximately 1 hours. Out of all submitted pull requests from non-core authors in the last 180-day window, 65.2% were successfully merged into the primary branch.
RotherOSS/otobo has a recorded first-timer success rate of 85.7%. Repositories ranked Elite typically provide actionable feedback during code reviews and actively nurture new community contributors.
The initial maintainer response time averages ~1 hours. Keeping PRs scoped to single concerns and ensuring CI checks succeed will optimize review turnaround.
The C-Rank™ index scores repositories on a 0 to 100 scale using an objective formula: external PR merge rates, initial response speed, active maintainer count, and first-time contributor retention. A score of 71.9 places RotherOSS/otobo in the Elite tier.
The external pull request merge rate is 65.2%. GetMerged isolates non-core community contributions so external developers get an accurate benchmark of PR acceptance probability.
Yes, RotherOSS/otobo currently has 1 active issue(s) tagged with beginner-friendly labels. You can inspect these directly from the repository issues tab.
All metrics displayed for RotherOSS/otobo are automatically retrieved via the public GitHub API and recalculated daily. Insider pull requests submitted by repository owners or organization members are excluded from merge rate calculations to preserve objective external contributor statistics.