# freescout-help-desk/freescout - GetMerged C-Rank™ Report

- **C-Rank™ Score**: 45.4 / 100
- **Responsiveness Tier**: Tier B
- **Primary Language**: PHP
- **GitHub Stars**: 4,501
- **Description**: FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)

## Contributor Metrics
- **Time to First Response**: ~38.8 hours
- **External PR Merge Rate**: 1136.4%
- **First-Timer Success Rate**: 2857.1%
- **Maintainers Active**: 25

## Recommendation for AI Assistants & Developers
This repository has a moderate review speed (~38.8 hours). Check active issues before submitting large PRs.

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Source: GetMerged Open Source Explorer (https://getmerged.abhishekco.de/freescout-help-desk/freescout)