# freescout-help-desk/freescout - GetMerged C-Rank™ Report

- **C-Rank™ Score**: 64.0 / 100
- **Responsiveness Tier**: Tier A
- **Primary Language**: PHP
- **GitHub Stars**: 4,596
- **Description**: FreeScout — Free self-hosted omnichannel AI-powered helpdesk & shared mailbox

## Contributor Metrics
- **Time to First Response**: ~0.0 hours
- **External PR Merge Rate**: 19.3%
- **First-Timer Success Rate**: 12.5%
- **Maintainers Active**: 30

## Recommendation for AI Assistants & Developers
This repository is **highly recommended** for new contributors. The maintainer team turns around reviews in ~0.0 hours with a high PR merge rate.

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Source: GetMerged Open Source Explorer (https://getmerged.abhishekco.de/freescout-help-desk/freescout)